Frequently Asked Questions (FAQ)
This will change depending on your insurance . At the moment, we accept Cigna, Blue Cross, Aetna and some Medicare plans. We do not accept Medicaid or TN Care. Currently we are not taking any new Medicare patients.
We offer concierge medicine to over come the barriers of insurance for those interested.
We offer integrated functional medicine alternatives that insurance will not acknowledge and will not cover. This is cash only.
This can cahnge depending on your insurance and how they accept providers. At the moment, we accept Cigna, Blue Cross, United Health Care, Aetna and some Medicare plans. We do not accept Medicaid, or TN Care.. Our facility is a cash-based clinic and we offer VIP Medical Membership. Insurance will not cover integrated medicine treatment.
Our goal is to take care of you as soon as you arrive. To ensure that we can accommodate you in a quick and hassle-free manner, we prepare your chart prior to your arrival. As much as possible, we would like our clinic time to focus on face-to-face interactions. It is necessary to have your paperwork in.. Your appointment will be cancelled and deposit is non refundable. Once you complete the paperwork we can reschedule.
This clinic does not schedule 4 patients in one time slot . We schedule one patient for each time so you do not wait. Due to the way our clinic is scheduled, it is vital that you arrive at your appointment on time. However, if you really can’t make it on time, please call our clinic staff. We will attempt to adjust our clinic schedule or set your appointment to another date or time.
- The cost will vary depending on your insurance structure and out of pocket for covered services. The copay is due prior to your visit and can not be billed for. Depending on the amount of your out of pocket requirements you may receive a statement.
- The overall cost of your visit will depend on the resources you use, and the payment must be made at the time the services are rendered. Resources include all associates in the clinic (such as the EMTP, RN, MA, and provider) as well as your needed treatments (like holistic sessions for pain or services that address your other complaints and concerns). Each staff member and healthcare provider who meets with you plays a role in your care. We work together as a team to complete all patient-related tasks and responsibilities.
Non face to face time includes paperwork, creating an electronical medical record, review of old records, coordination of care and Dx testing or consults. This is professional time which is used for your care and you are financially responsibility for this.
Failure to pay for service when they are rendered will result in a fee for billing. Each month you choose not to render payment will result in an additional fee for billing up to 90 days. A 33.3 % collection fee will be added by our billing department for the collection cases that are not addressed within 90 days.
All returned checks will have an additional$100 fee added. All collection cases will result in a 33.3% additional fee.
Services for integrated care are due at the time the service is rendered which include infusions, injections, consults and treatments. These services are not covered by any insurance.
If we don’t answer your call, it means that we are with patients. During clinic days, we place our focus on the patients who have already set appointments for that day. However, if you leave us a detailed message, we’ll make sure to return your call. Please include the spelling of your name, your date of birth, your callback number, and some details about why you wish to visit our clinic.
Technical Problem due to Comcast which may effect you includes the issue of continued ringing without an answer , this is some type of Comcast issue. Comcast has the line wired for two lines BUT we only have one line. Comcast continues to tell us this can not be fixed. You will experience ringing no answer and no answer machine. You will have to try to call again. Again we have no control over this.
Yes, we can answer short questions and requests via email. We usually answer patient emails after hours. All of our associates answer emails when they can, and most of your medical concerns will be addressed by the RN or the provider. However, bear in mind that we cannot answer long questions and more complex concerns. When you email us, please include a subject line. A fee maybe generated for this service.
We have a system that allows patients to log in and view their lab results. However, you cannot do this until the provider has reviewed the lab results and released them on the site. If your test results show that there are health concerns that need to be addressed, the RN, EMTP or provider will reach out to you (via phone or email) with instructions and a plan of care.
We will not email or mail your lab work .
Most insurance coverage plans include lab and outpatient testing. It is your responsibility to follow up with your insurance about these benefits. Functional Medicine visits, labs or treatments are not covered by any insurance. Payment is due once the services have been provided.
No, we do not fill out disability paperwork or other lengthy documents. Acceptable forms will be completed for a fee. PA forms required by your insurance will be completed for a fee
Reviews From Our Clients
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Important Reminder
Before you visit our clinic we will text or email you the required paperwork or you can download and fill out your new patient information form. The clinic must have this no less than 7 "working days" prior to your visit to create your electronic chart.
We will not be able to accommodate you unless you send us the completed forms. You will not be seen that day but can reschedule. The deposit is non refundable.
One week and one day you will receive an intake form. This is generated by patient fusion and will come to your email. This is additional information required for your chart. This information is not made available to the staff in the EMR until you check in.
No shows and cancellations that fail to notify the clinic within 48 hours (during our work week) of your appointment will have a $75 non refundable fee.
The clinic does not double book patients and we have reserved time for you.